We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 7 days and we'll replace it or give you store credit for the purchase price of the item. Please read "Returns" below for more information.
In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 7 days or the order will be canceled and a refund issued.
If there’s a problem with a product that you purchased from us, please bring it back along with the original purchase receipt. We will issue store credit for the original purchase amount within 7 days of your purchase for items returned in new condition or are defective. Perishable goods, personal care, digital purchases, other items that may pose a health risk, and gift cards are non-returnable. Items are purchased online and were listed as "In Warehouse" at the time of purchase may be subject to a 20% restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Occasionally, some items are out of stock or unavailable and may be backordered. If this occurs, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Prices and Information
Our web site is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.